You cannot drive and troubleshoot your phone at the same
time. I know that now. I knew that then. There is just something about that “No Service”
message that makes you want to take immediate action. I still believe you can drive and put on
lipstick, but as soon as you waste one of three attempts on a PIN code you know
you don’t have (let’s try my birthday!) – it’s best to stop, drop, and roll
through the memory bank.
So … the iMemory. I brought my iPhone with me from the US. Before leaving, my carrier agreed to unlock
my iPhone so that I could use it another network. In real time, that sentence took me
approximately 1,068 minutes to execute.
And I used to work there. Legacy
only gets you so far. To complete my
Authorized iPhone unlock, I would need to connect to iTunes to backup and
restore my iPhone. I reasoned I would
take that step only once I signed a contract for service here. To restore is to start again and we all know
how much effort that takes.
I signed up for service with Orange two weeks ago. It worked like a charm. They swapped my SIM, all my
contacts/photos/apps remained intact, and everything was the same except for my
new local number. In real time, that
sentence took me approximately 14 minutes to execute. I didn’t care that I was signing a French
contract I wasn’t reading – I figured there was a diplomatic clause somewhere
in there and lookey see! – I still have Facebook and Stitcher! After cheering my sales rep on like he had
just cured eczema (cancer would have been too much a stretch there), I did ask
what about that “backing up to iTunes” to complete my authorized unlock from my
previous carrier, and he shrugged and said: “But it’s working, no?” Why yes it is, so never mind. Merci!
At this point, my iMemory is saying “But the email. Step 5.
After restoring, your iPhone will be unlocked. You read that no?” Crap. My previous carrier has found me! They know that I have not followed the
instructions to complete my Authorized Unlock.
And I know that legacy has no merit where rogue IMEIs are
concerned. We are now in unauthorized
territory and they have taken punitive action by shutting off my device. With that realization, I decide that I must
race home after pick up, connect to iTunes and restore my naughty iPhone.
At pick up, I hurry
my son into the car because I MUST DO THIS RIGHT AWAY. And, there is another pick up in one
hour. I know in my heart that restoring
my iPhone is more than an hour’s job, but I am not to be deterred. RED LIGHT #1.
On the one hand, I need my lifeline back and on the other, I have done a
bad thing for which I need to atone quickly.
Once at home, I go to launch iTunes. Uh-oh.
I have not downloaded iTunes to the laptop we brought to
Luxembourg. (Insert shameless plug for
Amazon Cloud Player.) That feels like a
set back. RED LIGHT #2. I then go to my web browser to find the
iTunes download, and my Internet connection decides to freeze. And while I’m not walking out the door at
this point, I do still have my jacket on and so I feel like my iPhone and
laptop are ganging up on me. RED LIGHT
#3. Once the Internet connection is back
up, I go to iTunes which is forcing me to a Belgium version of the
download. No, no, no. I need the US version so my US carrier can
find me and forgive me. He does not know
that I am in Belgium. I’m not even in
Belgium. I’m in Luxembourg. RED LIGHT #4.
That then leads me to logging in to my paid VPN service which will
tunnel me into a US IP address so I can get to iTunes, US gignam style. This file is big and my VPN tunnel is small. RED LIGHT #5.
Mind you, I now have only 30 minutes left. And where is the iPhone USB
cord????????????????? RED LIGHT #6. A soft voice asks a question. I think it’s my son, and so I tell him, “Eat
whatever you want, but when I say – get your shoes on. GET YOUR SHOES ON. Mommy is about to restore her iPhone back to
it’s factory settings and we don’t have a lot of time.” RED LIGHT #7.
iPhone USB cord found, but wait, how will it work unless I put back my
old SIM? I go to find the Orange file
with my new French contract and old SIM.
I find it, but the folder is empty.
RED LIGHT #8. Why is the folder
empty? Because my husband is conserving
folders. He has re-filed it to a place
that makes complete sense to anyone that is not panic stricken and about to
lose all her contacts. This eats up 7
minutes. RED LIGHT #9. I find the old SIM along with a paper clip
and think: “Finally, some good news. I
woulda been pissed if the guy forget to include the paper clip.” (Brett is conserving desk supplies too.) At this point, I look at the clock. I’m late.
I then look at my son who has eaten through an entire bag of chips. Or was that me? And I shout: “WHY DON’T YOU HAVE YOUR SHOES
ON YET?!” RED LIGHT #10-12.
He muscles his shoes on.
Or was that me? I grab the new folder to bring with me in the car. You cannot drive and flip through folders
either, but I’m hoping for a few more stoplights. And I’m in no mood to be reasoned with. It is then that I see in the folder -- my new
Orange SIM card holder. It has a 4 digit
PIN number on it. A no-longer soft voice
barks, “Mommy, why are you checking your phone now? I thought we had to go?!”
Enter 4 digit PIN number. Green light.
Wow. I had missed the
signposts all along. I think we do that a
lot. We get on our path, and when things
start to go sideways – instead of pausing to evaluate, we keep barreling
straight ahead. We may look for the easy
way out – any 4 digit number will do! Or,
we may assume the worst – OMG, I have to reboot everything?! When really, the
resistance we are fighting against is just trying to tell us to turn our head. But we do need to stop what we are doing and
look up if we have any hope of turning our “Grrrrrs” into “Ah. Gotchas.” Temptations are put in our path to mess with
us. Trials are put in our path to refine
us. Even the 90 minute cell phone drama
trials.
Our days are littered with things to teach us, but we tune
so much of it out. I’m sure the Orange
sales rep mentioned the PIN code at some point in our conversation. But once I saw those bars flash on my phone,
I probably stopped listening. I’m
giving him the benefit of the doubt here, but it’s a better story. And certainly better than thinking that it
was my bravado about having “worked in the wireless industry” that lead him to
believe that I should have known about the PIN code. Things we think we already know … Now that’s
a whole other place we fail to yield.